Frequently Asked Questions
Questions? Find your answers here.
Find the most frequently asked question on MT Vista LED products and LED technology here for your convenience. Do you have any special questions? Contact our support team directly. Alternatively attending MT Vista Academy course is a great way to boost your LED knowledge
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Maintenance services are tailored to each customer’s screen conditions and requirements, including: module repair, on-site service, regular inspections, spare parts replacement, etc. Service Content: 1. Online Technical Support: Professional online acceptance and fault handling process provided via the service hotline. Upon calling the after-sales service hotline, service experts and R&D quality experts will provide customers with a response and information about specialized online acceptance and troubleshooting process. 2. Faulty Parts Repair: Customers can send faulty parts to Vista’s designated service center for repair. After the faulty parts have been repaired, they will be mailed back to the customer by MT Vista. 3. On-Site Service: Professional engineers can be dispatched by MT Vista to perform repairs on-site. 4. Training Service: Training on product knowledge, daily usage, and maintenance 5. Customized Service: Absen provides tailored services based on customer needs.
We’re here to help when you need customized maintenance such as multiple yearly inspections or on-site service within 4 hours.
MT Vista provides screen installation, construction, and debugging services (excluding steel structure materials and installation): Service Content: 1. Installation of screen, distribution box, and control equipment 2. System debugging, testing, and acceptance 3. Instruction on regular maintenance precautions
In the event that the customer or project service provider is unable to install display screens.
MT Vista assigns professional engineers to customer sites for screen installation construction and commissioning, including screen installation, distribution box installation, control equipment installation, etc., so that the screens can be debugged, tested, and accepted. Service Content: 1. Steel structure design and installation 2. Installation of screen, distribution box, and control equipment 3. System debugging, testing, and acceptance 4. Instruction on regular maintenance precautions
In cases where customers require one-stop service from the manufacturer, including steel structure production and installation
Provides a solution to move a screen from point A to point B according to the customer’s needs. We ensure that the screens are relocated according to the progress and quality requirements as promised in the contract by providing professional dismantling, transportation and engineering installation services. In this way, the customer is able to save on the investment of their newly purchased screens during the relocation process. Service Content: 1. Removal and transportation of the former screen 2. Production of new screen steel structures 3. Installation and debugging of the new screen 4. Instruction on regular maintenance precautions
During relocations, such as relocating a retail store or an exhibition hall.
MT Vista assigns professional engineers to provide whole-screen calibration services at the customer’s site, including: Service Content: 1. Correction of color differences between batches of displays 2. Calibration for brightness decay in the long run 3. Adjustment of color temperature and repair of gaps
The appearance of color differences, brightness problems, or unevenness after initial installation.
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